ASSIGNEMENT
TEAM MEMBERS

JOHNSON CONTROLS, INC
Facilities Consulting

RELIGN CONSULTING, LLC
Management Consulting,
Organizational Analysis, & Re-engineering Services

XEROX CORPORATION
Rochester, New York

Overview:

• Engaged to benchmark facility operations at Xerox's seven million square foot New York campus against industry best practices in staffing, processes, procurement, service levels and customer satisfaction.
• Provide cost, service, and personnel impacts of various alternative strategies for closing gaps between current and best practices.
• Develop return-on-investment models associated with various outsourcing opportunities.

• Diagnostic assessments of project-specific and portfolio planning activities, project implementation, request management, and customer interfaces.
• Reconstruction and analysis of historical request, cost and project data to establish root causes of observed failures in budget management and customer satisfaction.
• Evaluation of legacy financial management system against documented/target management controls to facilitate a make/ enhance/and/or buy decision for replacement technology.

• Revised project and financial management processes based on demonstrated negative effects of existing controls on time-to-market, cost, and customer satisfaction.
• Resolved work distribution issues between in-house represented and subcontract labor through a clearinghouse process which maintained the integrity of project management objectives.
• Developed terms of outsource contract for project management services including savings model, performance metrics, and deployment plans.